Technical Support

Get technical assistance and troubleshooting help for our platform.

🚨

Urgent Support

For critical issues that prevent you from accessing the platform.

+27 21 555 0123
24/7 Emergency Line
💬

Live Chat

Real-time chat support for immediate assistance.

Start Chat
📧

Email Support

Detailed technical support via email.

support@ikusasaelisha.org
Response within 4 hours

Common Technical Issues

Can't log in to my account

Solution:

  • Check that you're using the correct email address
  • Try resetting your password
  • Clear your browser cache and cookies
  • Try a different browser or device

Videos won't play or load slowly

Solution:

  • Check your internet connection speed
  • Lower the video quality settings
  • Try a different browser
  • Contact us for data bundle assistance

Application form won't submit

Solution:

  • Check all required fields are filled
  • Ensure file uploads are under 5MB
  • Try refreshing the page
  • Use a different browser

Mobile app issues

Solution:

  • Update to the latest app version
  • Restart your phone
  • Clear app cache and data
  • Reinstall the app

Files won't download

Solution:

  • Check your internet connection
  • Ensure you have storage space
  • Try right-clicking and "Save As"
  • Use a different browser

System Requirements

Computer/Laptop

  • Operating System: Windows 10+, macOS 10.14+, or Linux
  • Browser: Chrome 90+, Firefox 88+, Safari 14+, Edge 90+
  • RAM: 4GB minimum, 8GB recommended
  • Storage: 500MB free space
  • Internet: 5 Mbps minimum

Mobile Device

  • Android: Version 8.0+ (API level 26+)
  • iOS: Version 13.0+
  • RAM: 3GB minimum, 4GB recommended
  • Storage: 200MB free space
  • Internet: 3G/4G/5G or WiFi

Submit a Support Ticket

Response Times

Support Channels

Live Chat2-5 minutes
Phone SupportImmediate
Email4-6 hours
Support Ticket6-12 hours

Priority Levels

Urgent30 minutes
High2-4 hours
Medium6-12 hours
Low24-48 hours